James Ingram looks at how airport retail has changed over the past two decades and how improving the passenger experience can maximize non-aeronautical revenues
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Airports can generate millions of dollars in savings by shifting to a lifecycle cost approach to asset management
Airports can enhance the customer experience by understanding their needs through location-based technology
Robert Chicas, a director of Aviation + Transportation at HOK, explains how airport design has evolved over the past 20 years and offers some predictions for the future
As part of Passenger Terminal World’s 20th anniversary celebrations, Mark Angela, chief commercial officer at SSP shares his predictions for the future of airport food and beverage
Passenger Terminal World speaks to three of the key speakers ahead of next week’s Passenger Terminal Expo and Conference in Barcelona, Spain
How can airports maximise passenger satisfaction? James Ingram investigates
India’s cultural heritage and local artwork are the focus of the new Terminal 2 at Mumbai Airport
The utilisation of business intelligence data that links operations with retail can make a crucial difference to non-aviation revenues
Kevin Brocklebank illustrates a simple three-step process to help airports better understand their passengers’ retail needs