Collaboration with architects and IT experts is the name of the game for airport operators looking to ensure their development plans can stand the test of time
Search Results: communication (407)
Interaction via social media is a growing trend the world over. How can airports maximize the effectiveness of their social media channels to create a more personalized experience for their passengers?
James Ingram looks at how airport retail has changed over the past two decades and how improving the passenger experience can maximize non-aeronautical revenues
Airports can enhance the customer experience by understanding their needs through location-based technology
Robert Chicas, a director of Aviation + Transportation at HOK, explains how airport design has evolved over the past 20 years and offers some predictions for the future
Passenger Terminal World speaks to H.E. Abdulaziz Al Noaimi, chairman of the New Doha International Airport (NDIA) Steering Committee and chairman of Qatar Civil Aviation Authority, about developments at Hamad International Airport
How can airports maximise passenger satisfaction? James Ingram investigates