Ahead of her presentation at Passenger Terminal Conference in March, Dr Patricia Ryan, director of business development – airports at Metalsmiths Sterling, explores the trends affecting airport concessions programs and how operators can stay one step ahead
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John Jarrell, head of the airport IT unit of Amadeus IT Group explores how the pre-departure experience is being re-imagined through self-service technology
Collaboration with architects and IT experts is the name of the game for airport operators looking to ensure their development plans can stand the test of time
Interaction via social media is a growing trend the world over. How can airports maximize the effectiveness of their social media channels to create a more personalized experience for their passengers?
Airports can generate millions of dollars in savings by shifting to a lifecycle cost approach to asset management
Passenger Terminal World speaks to three of the key speakers ahead of next week’s Passenger Terminal Expo and Conference in Barcelona, Spain
How can airports maximise passenger satisfaction? James Ingram investigates
The UK’s travelling public is soon to be served by London Heathrow’s new and improved Terminal 2. What can passengers expect from the transformation?
India’s cultural heritage and local artwork are the focus of the new Terminal 2 at Mumbai Airport
Kevin Brocklebank illustrates a simple three-step process to help airports better understand their passengers’ retail needs