Interaction via social media is a growing trend the world over. How can airports maximize the effectiveness of their social media channels to create a more personalized experience for their passengers?
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Airports can enhance the customer experience by understanding their needs through location-based technology
Passenger Terminal World speaks to three of the key speakers ahead of next week’s Passenger Terminal Expo and Conference in Barcelona, Spain
The utilisation of business intelligence data that links operations with retail can make a crucial difference to non-aviation revenues