Interaction via social media is a growing trend the world over. How can airports maximize the effectiveness of their social media channels to create a more personalized experience for their passengers?
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Steve Johnson, CEO of HMSHost, speaks to Passenger Terminal World about his predictions for the future of the airport terminal and how the journey has progressed so far
Passenger Terminal World speaks to H.E. Abdulaziz Al Noaimi, chairman of the New Doha International Airport (NDIA) Steering Committee and chairman of Qatar Civil Aviation Authority, about developments at Hamad International Airport
How can airports maximise passenger satisfaction? James Ingram investigates
The UK’s travelling public is soon to be served by London Heathrow’s new and improved Terminal 2. What can passengers expect from the transformation?
The utilisation of business intelligence data that links operations with retail can make a crucial difference to non-aviation revenues