Airports can enhance the customer experience by understanding their needs through location-based technology
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Steve Johnson, CEO of HMSHost, speaks to Passenger Terminal World about his predictions for the future of the airport terminal and how the journey has progressed so far
As part of Passenger Terminal World’s 20th anniversary celebrations, Mark Angela, chief commercial officer at SSP shares his predictions for the future of airport food and beverage
How can airports maximise passenger satisfaction? James Ingram investigates
The UK’s travelling public is soon to be served by London Heathrow’s new and improved Terminal 2. What can passengers expect from the transformation?