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Earlier this year the American Association of Airport Executives (AAAE) presented Miami International Airport (MIA) with its Airport Innovation Award. Emilio T Gonzalez, director at Miami Dade Aviation Department, discusses the airport’s innovative efforts to date.

Passenger flow analysis is a crucial tool in helping airports improve customer service and maximize retail performance – Jeremy Corfield, partner at CPI Australia, which advises airports on commercial strategy and planning, explains more