Search Results: touchpoint (187)

Tony Chapman, senior director, product management and strategic programs, global airports at Rockwell Collins, speaks to PTW about the progress being made with IATA’s One ID seamless travel initiative

IT systems are an essential investment, but which are the most prudent for airports to buy into and how are they impacting customer satisfaction levels?

Understanding the critical role that airports will play years from now and the sociocultural and technological shifts affecting airports today, experiential graphic design firm Entro has begun exploring the potential impacts of these developments in relation to wayfinding and branded environments.