James Ingram looks at how airport retail has changed over the past two decades and how improving the passenger experience can maximize non-aeronautical revenues
Browsing: Opinion
Alaistair Deacon, chief aviation technologist at Lockheed Martin, explains why information is the cornerstone for successful airport operations
How can airports maximise passenger satisfaction? James Ingram investigates
Kevin Brocklebank illustrates a simple three-step process to help airports better understand their passengers’ retail needs