Martijn Steur, owner of Kinetic Consultancy, explains how airport retailers should be linking their physical presence with their online stores to create a more holistic shopping experience for passengers
Browsing: Opinion
Tim Colehan, assistant director, member and external relations for IATA, reflects on the recent comments made by British Transport Minister Lord Ahmad following a spate of drunken incidents involving UK passengers
Kinetic Consultancy owner Martijn Steur shares his thoughts on how employing a mood manager to lift the spirits of passengers should lead to an increase in spending in the terminal
Martin Bowman, strategy director of global aviation at Lockheed Martin Information Systems & Global Solutions, discusses strategies for optimizing passenger throughput and satisfaction
Mignon Buckingham, managing director of global loyalty agency ICLP, explains why turning disinterested passengers into devoted customers is vital when it comes to maximizing revenue, and how developing a deep understanding of a passenger’s needs and desires is the first step on this journey
Roberto Castiglioni, director at Reduced Mobility Rights, provides a review of the facilities at Cairo Airport’s new T2 building in terms of accessibility for passengers with disabilities
Luke Treglown, an analyst with risk consultancy JTiP, provides an insight into some of the dangers when recruiting for the aviation sector and explains how disgruntled employees can provide as much threat as a bad hire
Following the tragic terrorist attack at Zaventem Airport in Brussels in March, Yves Duguay, president of security consultancy HCiWorld, outlines what more can be done to improve security within the airport’s operational environment
Lionel Ohayon, founder and CEO of ICRAVE, explores how airports in the USA can bring passenger amenities into the 21st century by fully utilizing their hold room space and encouraging local pop-up retail experiences
In the wake of the Russian Metrojet incident in Sinai, Udi Segall, director of vertical marketing at Qognify, reflects on what actions should be taken when unattended luggage is left in a terminal and what measures can be taken to optimize the process further