United Airlines and The Private Suite have opened a private terminal at Los Angeles International Airport (LAX) in California exclusively for its customers.
Access to The Private Suite will be included in certain business class fares. The facility will initially be available through select corporate travel booking desks and travel agents, and later available for purchase on United’s website and app as part of a premium-cabin ticket fare.
United customers flying to or from New York/Newark; Aspen, Colorado; Hawaii; London Heathrow; Los Cabos, Mexico; Melbourne and Sydney, Australia; Shanghai, China; Singapore; and Tokyo Narita, Japan, who purchase this service will have access to the lounge.
The United-branded lounge terminal includes individual suites and restrooms and features a full bar and top-tier food service.
Overseas passengers will be met at the aircraft and escorted to private customs and immigration processing. A Private Suite logistics team of eight people is assigned to each booking.
Customers who purchase access will get private and personalized check-in, baggage handling and private screening by the TSA and CBP officers. They will also be driven across the airfield in BMW 7-Series sedans directly to their aircraft.
Janet Lamkin, president, California, for United Airlines, said, “We are excited to offer this new experience for our customers who are seeking additional efficiency, comfort, privacy and the ultimate service during their travels.
“The partnership with The Private Suite affords our customers the opportunity to enjoy a one-of-a-kind experience that makes travel through LAX the best in class. As California’s global airline, our customers expect the best, and United is delivering on that promise.”
Joshua Gausman, co-founder of The Private Suite, added, “United has created an exceptional service opportunity for its customers, and we’re excited to be part of something that’s never before existed in commercial air travel.”
The Private Suite is owned and operated by Gavin de Becker & Associates.