The International Air Transport Association (IATA) and Star Alliance have renewed their traveler document verification collaboration, in a bid to improve the passenger experience.
In a signing ceremony at IATA’s 75th Annual General Meeting, in Seoul, Korea, the two organizations committed to IATA’s Timatic AutoCheck solution continuing to power Automated Document Check (ADC) for Star Alliance member carriers.
IATA Timatic AutoCheck enables Star Alliance customers checking-in at the airport counter or online to verify that their travel documents are valid and complete for the whole journey, including any transit point before travel begins. Among the system’s benefits are: enabling a seamless experience when travel encompasses multiple carriers; avoiding fines for airlines for transporting inadmissible passengers; and reducing the risk of passengers of being denied entry to a country on arrival owing to missing or invalid documents.
Jeffrey Goh, CEO of Star Alliance, said, “This marks another milestone in our continuing strategy to improve the passenger travel experience, especially for those customers who fly on multi-carrier journeys. Our partnership with IATA to extend collaboration on passenger document verification through use of IATA’s Timatic AutoCheck will help ensure a seamless travel experience for our members’ 775 million passengers, a priority that lies at the heart of our strategic repositioning.”
“Digital transformation is essential to meeting evolving passenger expectations today and into the future. Star’s selection of Timatic will give its customers a better experience,” added Alexandre de Juniac, IATA’s director general and CEO.