A new queue management system at Salt Lake City International Airport posts real-time security wait times on both airport monitors and the airport’s website.
The new system uses cameras and Bluetooth technology to track wait times, in real time. Five 49in monitors are at the entrance to the checkpoints in Terminal 1 and Terminal 2. The technology detects and tracks passengers anonymously as they enter the security screening line and continue to the screening exit.
The new technology not only assists passengers, but also increases the accuracy of passenger flow and wait-time data for the airport and the TSA as they manage busy screening times. Salt Lake City has been experiencing record passenger numbers, with 64 months of continuous passenger growth.
“We are continually looking at ways to provide a better experience for our passengers,” said Bill Wyatt, executive director for the Salt Lake City Department of Airports (SLCDA).
“Providing a queue management system will not only help travelers plan their time before coming to the airport, but will also alleviate anxiety, as passengers will know that they will make it to their gate on time.”
Salt Lake City International Airport serves more than 25 million passengers per year and is the 25th busiest airport in North America, with more than 375 flights departing daily to nearly 100 non-stop destinations. The airport is undergoing a US$3.6bn redevelopment, the first phase of which will open in September 2020.