Delta Air Lines has completed a US$299m, three-year terminal-wide refurbishment at Los Angeles International Airport (LAX) Terminal 5 with the opening of the airline’s first private check-in lounge, Delta One at LAX lounge.
Customers flying in Delta One will now enter the terminal through a dedicated curbside entrance leading to a private, modern check-in lounge with personalized luggage check and a refreshment bar. Customers also access a dedicated security checkpoint directly from Delta One at LAX lounge.
“We’re fast on our way to becoming the airline of choice in Los Angeles by understanding what moves LA – its most prominent industries, its most desired destinations, and its discerning customers’ required amenities for travel,” said Delta president Ed Bastian. “Our investments in T5 now offer Angelenos a more premium airport experience, from check-in to take-off.”
Delta has also opened a renovated Sky Club that offers more space and an improved customer experience, including 100 additional seats; new shower suites and renovated bathrooms; an updated food area with cafe seating; and new furnishings and fixtures.
“Delta has made it a priority to build our presence in Los Angeles, and our improvements at LAX demonstrate the commitment of our award-winning employees to enhancing the travel experience not only in the air, but also on the ground,” said Ranjan Goswami, Delta vice president – sales, West.
“From new food and beverage concepts throughout the terminal to the premium offering at Delta One at LAX, we’re creating a range of experiences to cater to our domestic and international travelers visiting LAX.”
Other Terminal 5 enhancements include new jet bridges; a renovated Sky Priority lobby; an expanded ticketing lobby and four additional security screening checkpoints; and new baggage carousels and international baggage recheck facilities.
In coordination with these completed enhancements, Delta is launching a new integrated marketing campaign customized to Los Angeles – dubbed “LAX to LUX” – to show Los Angeles travelers how Delta’s thoughtful investments, touches of luxury and attention to detail are setting a new standard for customers traveling in and out of LAX. The centerpiece of the campaign is LAXtoLUX.com, a digital hub where customers can learn more about Delta’s premium offerings in LAX from curb to claim.