AGS Airports – which owns Aberdeen, Glasgow and Southampton airports – has entered a new contract with Copenhagen Optimization (CopOpt) to introduce its Better Airport solution to improve the accuracy of the passenger forecast, reduce the time spent on forecasting, and create accurate lane opening and staffing plans for the security checkpoints.
It is hoped that the new solution will reduce costs, increase staff satisfaction and improve passenger experience in all three airports.
CopOpt delivers the Better Forecast and Better Security modules as part of Better Airport, CopOpt’s cloud-based planning platform. Better Airport has already been successfully implemented at other international airports, including Toronto Pearson International Airport, Geneva Airport, Edinburgh Airport, London Luton Airport and Dublin Airport.
Kasper Hounsgaard, managing partner at CopOpt, said, “We are very much looking forward to working with the AGS team on successfully implementing Better Airport. The AGS team is ready for the transformation from Excel to a modern, automated, cloud-based solution delivering benefits quickly and automating a large part of the tasks that are currently manual. Also, the ability to update forecasts and plans in real time ensures an improved passenger experience as plans always reflect the latest development.”
Malcolm Surgenor, group head of IT at AGS Airports, added, “Right from the outset, the team from Copenhagen Optimization has impressed with their professional, data-driven approach to assisting us improve our operational efficiency. We have confidence that their elegant technical solution, once implemented, will meet our business requirements and help deliver better forecasting.”