Bangalore International Airport Limited (BIAL), the operator of Kempegowda International Airport in Bengaluru, India, has signed an agreement with Accenture to set up a co-innovation center that will help incubate and develop digital solutions to improve the passenger experience.
Accenture will help BIAL to develop tailor-made solutions for the airport using a combination of digital technologies including the Internet of Things (IoT), advanced analytics, artificial intelligence, robotics, and augmented and virtual reality.
The focus of the digital transformation is to improve the traveler’s journey, create new revenue opportunities and realize operational efficiencies through an agile approach for BIAL and its business partners.
Drawing on Accenture’s travel and aviation expertise, the center will incubate ideas identified in a digital road map drawn up by the company. It will also involve current and new ecosystem partners as well as startups from BIAL and Accenture’s networks. The new center will be based at the airport.
Hari Marar, executive director and president of BIAL, said, “BIAL is moving forward into the next phase of its digital transformation journey. We understand that it is key for our business to reflect the new reality of the industry in which we operate. In today’s digitally agile world, customers expect us to be completely aware and in tune with their needs to enable more intelligent interactions.
“Working with Accenture will help us embrace this shift and build a powerful experience that will continue to transform our airport’s culture and enhance the customer’s airport experience by introducing innovative and interactive digital solutions. Ultimately, our aim is to create greater value for our passengers,” Marar added.
Anindya Basu, country managing director, Accenture in India, said, “The digital, on-demand economy has changed customer expectations across industries, and is creating brand new opportunities for airports at the center of the global travel experience. We are excited about joining BIAL in its digital innovation journey, helping deliver a frictionless travel experience to today’s digitally savvy consumers.”