Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai has expanded its digital gateway program, increasing the number of entry e-gates from 24 to 68.
The e-gates can be used by DigiYatra (India’s biometric travel initiative) and non-DigiYatra passengers. CSMIA’s Terminal 2 now features 28 dedicated DigiYatra e-gates and 28 non-DigiYatra e-gates, while Terminal 1 includes six dedicated e-gates for each category. This expansion boosts Terminal 2’s processing capacity to 8,000 passengers per hour and Terminal 1’s capacity to 2,160 passengers per hour.
The expansion includes the deployment of artificial intelligence (AI) and machine learning-enabled (ML) cameras to enhance the security system curbside. The digital gateway system also leverages Internet of Things (IoT) sensors and biometric face recognition technology. It eliminates the need for passengers to present tickets, boarding passes, or identity verification at multiple points.
To assist passengers unfamiliar with the DigiYatra system, CSMIA has deployed Digi Buddies to guide them through the self-service systems, including bag drop.
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