Australia’s Gold Coast Airport has unveiled its 2024 Preliminary Draft Master Plan, in which the airport considers biometric-enabled check-in and a fully digital passenger experience that could anticipate customer behavior and provide personalized travel suggestions based on travel history.
Queensland Airports Limited CEO Amelia Evans said the Master Plan embraces innovation and new technologies. According to the masterplan document, an expanded security screening footprint at the airport will accommodate evolving security requirements.
“Significant expansions to check-in, security and baggage make-up infrastructure will necessitate continued development of the passenger terminal to the south within the Terminal and Aviation Expansion Precinct,” the plan states. “Planning is in-place for check-in and security processes to ultimately be able to relocate to Level 2, where all domestic and international passengers would then flow and combine seamlessly into a Common Departure Lounge.”
One of the key concepts considered during the preparation of the Master Plan was the development of a Common Departure Lounge concept, where domestic and international passengers would be able to share the same departure facilities. This would require domestic and international passengers to be screened to the same standard, as well as the sharing of biometric information.
Gold Coast Airport’s 2024 Preliminary Draft Master Plan is open for public consultation and community feedback until June 14, 2024. To find out more about Gold Coast Airport’s masterplan, click here.