Air transport IT specialist SITA has been contracted to install 70 AirportConnect self-service check-in kiosks at Beijing Capital International Airport in China. The kiosks will be used for all Air China check-in services on domestic flights departing from Terminal 3.
SITA’s AirportConnect kiosks feature boarding-pass and bag-tag printers; passport and Chinese ID card readers; and large user-friendly screens. Uniquely, they support a wide range of travel documents including those of Hong Kong/Macau and Taiwan residents traveling to mainland China, as well as ex-pats who reside in China permanently.
Li Lei, terminal management department, Beijing Capital International Airport, said, “SITA’s technology plays an integral role in helping us realize our ambitions to implement a truly end-to-end self-service experience for our passengers. The new self-service kiosks with the Chinese card reader functionality is a big bonus for Air China’s passengers. Flexible technologies like this help us transform and improve the passenger experience across the airport.”
The self-service kiosks make use of the existing CUTE platform from SITA, meaning that the kiosks can also be used by other domestic airlines that use Air China ground-handling solutions.
May Zhou, vice president and general manager of SITA China, said, “We’ve had a strong relationship with both Beijing Capital International Airport and Air China for a long time now. It’s great to see SITA being recognized for its high quality daily operations and maintenance at the airport.
“These self-service kiosks will drive efficiencies at the airport and together they will process close to 20,000 passengers per day. Saving passengers’ time is a win-win for everyone.”