The Voyage Team, a division of video technology solutions provider Piksel, has launched a new Amazon Alexa Skill for passengers at London Heathrow Airport. The software enables Heathrow customers to ask Alexa for live flight status information, gate updates and details on arrivals and departures.
Working with Heathrow, the joint project team overcame the challenge of enabling users of Alexa devices to access information on around 1,300 aircraft movements a day. With more than 80 airlines, Heathrow’s new Skill needed to understand queries related to multiple carriers and interpret alphanumeric codes.
The Skill draws on the data within Heathrow’s own flight information data hub, which collates all flight schedule information. Travelers can now use Alexa alongside the London Heathrow website and mobile application to access consistent flight data, 24 hours a day.
Stephen Glenfield, senior digital manager at Heathrow, said, “Delivering detailed flight information directly to customers within their homes is another fantastic milestone in improving our digital experience. Launching the first airport-specific Alexa Skill in the UK ensures easy access to the latest flight information, helping passengers to plan their journey more effectively and improve their experience from start to finish.”
Dave Wood, client director at The Voyage Team, said, “We have worked with Heathrow since 2005 and have a shared focus on providing the best experience for Heathrow customers. Alexa is an exciting new frontier in customer service, and by adding an Alexa Skill, Heathrow is ensuring that it is serving technology-savvy customers and is ready for the growing trend in voice-based services.”