Hamad International Airport in Qatar has been named as the world’s best airport according to the annual AirHelp Score, which rates global airlines and airports. AirHelp analyzed 132 airports as part of its survey, which saw Tokyo Haneda and Athens International ranked second and third respectively.
AirHelp is the world’s largest organization specializing in air passenger rights, helping travelers get compensation for delayed or canceled flights and in instances of denied boarding. It first launched its AirHelp Score in 2015. According to the company it is the most comprehensive data-based evaluation of airlines and airports, rating them on service quality, on-time performance, claim processing and food and shops – taking into account both flight and after-flight services.
“It is clear the global airline industry is in need of significant improvement, with overbooked flights and cancellations making national headlines month after month, and the consistent mistreatment of passengers,” said AirHelp CEO and co-founder Henrik Zillmer. “Although most US airlines and airports rated well this year, there is still a lot of work to be done as more than 90% of US travelers are still unaware of their air passenger rights.”
Eindhoven Airport, Kuwait International Airport and Lisbon Portela Airport ranked as the worst performing airports in the AirHelp Score.