Marketing Manager

Systems and Implementation Engineer – Brisbane Airport, Brisbane QLD (Australia)

In order to assist our customers in Australia we are looking for a dynamic Systems and Implementation Engineer.

The candidate will be responsible primarily for daily assistance with our customers at Brisbane Airport and acting as the liaison between the customer and other internal teams.

The candidate will participate in coordinates configurations, deployment, and support of our self-service and self-bagdrops and manufactured equipment and software. The candidate will work within a delivery team and individually, to install software and hardware to new or existing Embross client solutions.

The individual will have good client facing experience, technical experience; a critical thinker and problem-solver and have the proven ability to ensure a great customer experience.

Key responsibilities:

• Daily assistance to our customer at Brisbane Airport and in the Region.
• Help to identify the systems’ potential failures and utilize troubleshooting skills necessary to resolve issues as needed.
• Acting as the liaison between the customer and other internal teams.
• Installing kiosks, self-bagdrops units and check in/gate all around Australia and Asia.
• Deploy Embross-designed solutions based on customer business requirements.
• Install and implement client solutions including campus networks and circuit integration into CUSS and CUPPS systems.
• Act as point of contact and primary technical representative for new customers implementing the all-inclusive travel services HW/SW platform.
• Travel to customers domestically and internationally, understanding business processes and delivering training for customers.
• Process all requests and ensure completion of necessary documentation while communicating with customers.
• Diagnose requirements, process escalations, and proactively follow up to troubleshoot and find resolutions.
• Provide field technical support on company modification installations as needed; offering on-site oversight and technical guidance to ensure a smooth installation process or troubleshooting.
• Involved in: Task estimation – Installations – Issues tracking – Status reporting – Risk management – Solution support

Technical and professional skills:

• At least 5+ years of previous implementation/infrastructure service experience.
• Bachelor’s degree or higher in a computer-related field.
• Intermediate understanding of networks, windows desktops, and servers including server functions like AD, DHCP, and DNS.
• Troubleshooting and service repair skills for PCs, peripherals, servers, LAN, and TCP/IP networks.
• Know how to read and write scripts like PowerShell, and command line.
• Know how to create and maintain images of all Embross systems.
• Knowledge of Virtual Machine infrastructure like VMWare and HyperV.
• Familiarity with Visio and Office 365.
• SQL Database knowledge, how to create databases, run queries, etc.
• Hardware familiarity with physical servers, how to install RAM, extra drives, configure RAID
• Be the face of Embross when on-site take ownership of issues and see them through until resolved.
• Work collaboratively and take on challenges in a fast-paced, cross-disciplined environment.
• Ability to prioritize competing demands, manage multiple concurrent tasks, and adapt to changing priorities.
• Positive responsive attitude with a professional demeanor and calm under pressure.
• Must be able to work flexible hours if needed to accommodate requests, on-site technical support.

Preferred skills (an asset): Airport / Airline experience is an asset (CUSS)