Author: Kirstie Pickering

Kirstie joined the team in early 2017 and brings writing, communications and client experience with her. Now an assistant editor, she produces content for our magazines and websites. Away from the office, you will find her blogging on her lifestyle website or searching the internet for photos of sausage dogs.

IT systems are an essential investment, but which are the most prudent for airports to buy into and how are they impacting customer satisfaction levels?

Professor Max Hirsh, an expert on airport urbanism at the University of Hong Kong, explains the benefits of adopting a people-focused approach to airport development

Consider the last three times you went through airport security. Chances are, you’ll remember different experiences at each instance. That’s because airports around the world are going through a massive digital transformation to accommodate a rapidly growing rate of annual travellers.