The UK government has announced plans to introduce a ‘passenger charter’ that will be adopted by airlines and airports in a bid to improve the travel experience for all passengers, with a particular focus on those with reduced mobility.
Through a partnership between industry and government, the charter will promote best practice and create a shared agreement of the required service levels for passengers, ensuring improvements are felt throughout their journey. A major focus of the charter will be on improving the flying experience for disabled passengers, providing clarity on the assistance that should be provided to people traveling with reduced mobility and hidden disabilities.
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