Passenger Terminal
The daily portal for the latest airport passenger terminal news and views
   Sort by: relevance most recent


Terminal redevelopment planned for Durham Tees Valley Airport

Durham Tees Valley Airport in County Durham, northeast England, has unveiled its plans for a series of improvement works designed to modernize the terminal and improve the experience for business passengers.

The first phase of the investment program will be completed by the end of September 2017, and will involve extensive remodeling of the departure lounge and inclusion of designated workstations, charging points, and improved retail services under a new ‘Xpress’ brand. Passengers will also have access to free unlimited wi-fi.

The second phase, which could start as early as the fall, will see further improvements, including the return of tax-free shopping and a major upgrade of the business lounge area.

In addition, there will be a revamp of the Airport’s Privilege Membership Club with exclusive discounts and offers for travelers and, as part of the drive to provide the best level of customer service, staff will be undertaking a World Host Accreditation training program.

Robert Hough, chairman of Durham Tees Valley Airport, said, “This program of improvements in the terminal is another stage in our continuing investment at Durham Tees Valley and the overall developments being implemented through the masterplan, including, for example, the drive to attract more general aviation activity and providing a one-stop service for all aspects of ground handling.

“These improvements in the terminal, which in part have been supported through the Passenger Facility Fee, are all aimed at enhancing a low-hassle, comfortable and business friendly environment for passengers while they are with us. A key element, of course, is customer service, which is why we are developing our training for staff.”

Warner Rootliep, general manager for Air France KLM in the UK and Ireland, said, “We currently offer three daily flights from Durham Tees Valley to our hub at Amsterdam Schiphol with seamless and convenient connections to exciting destinations worldwide. For this reason, we welcome the new investment in the terminal facilities, which will greatly improve the customer experience for our loyal passengers in the Tees Valley region. We have a long-standing successful relationship with Durham Tees Valley Airport and look forward to the unveiling of the new facilities in the near future.”

Written by Daniel Symonds

May 19, 2017

Monthly Poll >>

Should airports be developing their own indoor navigation systems in multiple languages or use external companies to develop their maps for them?


Click here for listings and information on leading suppliers covering all aspects of the passenger terminal industry. Want to see your company included? Email Damien de Roche.

View all suppliers >>

Passenger Terminal World >>

Read latest issueNEW DIGITAL EDITION:
Passenger Terminal World September 2017 is now online.

Read now.

More Information>>

Railway Terminal World >>

Read latest issueNEW DIGITAL EDITION: From the publishers of Passenger Terminal World, the only magazine dedicated to railway terminal and station design and technologies.

Read the free digital edition >>

TV >>

Aberdeen International Airport opens new terminal extension

Scotland’s Aberdeen International Airport has officially opened the extension of its terminal with the help of HRH The Duchess of Cornwall, of The Duchess of Rothesay as she is known in Scotland.

Watch Now >>

Annual Showcase 2017 >>

Read latest issueNEW DIGITAL EDITION:

Passenger Terminal World Showcase 2017 is now online.

Read now.

More Information >>