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This week London Heathrow Airport announced that it had achieved its highest ever Airport Service Quality (ASQ) score for the last quarter of 2016 with 84% of total passengers, or 15.3 million, rating their experience as excellent or very good (full story here). Passenger Terminal World asks...

What is the most important benefit that the ASQ survey has for airport operators?

Airports can see how passengers rate their services
Operators can compare their results to other airports of a similar size around the world
The results help operators discover what aspects are of particular importance to customers
Airports can see how passengers' perceptions and priorities change over time

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What is the most important benefit that the ASQ survey has for airport operators?




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TV >>

Aberdeen International Airport opens new terminal extension

Scotland’s Aberdeen International Airport has officially opened the extension of its terminal with the help of HRH The Duchess of Cornwall, of The Duchess of Rothesay as she is known in Scotland.

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Annual Showcase 2017 >>

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