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Weekly Poll

This week London Heathrow Airport announced that it had achieved its highest ever Airport Service Quality (ASQ) score for the last quarter of 2016 with 84% of total passengers, or 15.3 million, rating their experience as excellent or very good (full story here). Passenger Terminal World asks...

What is the most important benefit that the ASQ survey has for airport operators?

Airports can see how passengers rate their services
Operators can compare their results to other airports of a similar size around the world
The results help operators discover what aspects are of particular importance to customers
Airports can see how passengers' perceptions and priorities change over time

Recent Polls


LATEST ISSUE >>

Passenger Terminal World March 2017 is now online!

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SUPPLIER SPOTLIGHT

Click here for listings and information on leading suppliers covering all aspects of the passenger terminal industry. Want to see your company included? Email Damien de Roche.

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Passenger Terminal World >>

Read latest issueNEW DIGITAL EDITION:
Passenger Terminal World March 2017 is now online.

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Railway Terminal World >>

Read latest issueNEW DIGITAL EDITION: From the publishers of Passenger Terminal World, the only magazine dedicated to railway terminal and station design and technologies.


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TV >>

Manchester Airport Transformation Program - T2 fly-through

Airport operator Manchester Airports Group (MAG) has released a fly-through video showcasing early design renderings of its development plans for Terminal 2 (T2) at Manchester Airport. The transformation of T2 into the airport's main terminal is a key component of MAG's £1bn (US$1.2bn) investment program.

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Annual Showcase 2017 >>

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Passenger Terminal World Showcase 2017 is now online.

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