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Monthly poll

This week Gresham, Smith and Partners (GS&P) published a new report to help improve services for international customers at US airports (full story here). Passenger Terminal World asks...

What is the most effective way of aiding international passengers?

Visual aids and signage using universal symbols
Announcement systems in multiple languages
On-hand customer service employees
On-hand customer service robots
Intuitive terminal layout
Airport app with indoor navigation
Multimedia access points

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What is the most effective way of aiding international passengers?




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