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Weekly Poll

This week Mineta San Jose International Airport in California became the first US airport to deploy robotic customer service agents (full story here). Passenger Terminal World asks...

Do robots represent a feasible alternative to human customer service agents in an airport?

Yes, passenger questions are often location related and can be handled quickly by a pre-programmed robot, especially one versed in six languages
No, people want to deal with another person, robots will only serve to frustrate passengers and weaken the passenger experience
It should be a mix of both, robots should handle the mundane everyday queries with humans on standby for more pressing matters

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Passenger Terminal World January 2017 is now online!

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TV >>

Funds approved for construction of Midfield Satellite Concourse at LAX

The Los Angeles Board of Airport Commissioners has agreed to invest in the construction of a Midfield Satellite Concourse (MSC) and related Baggage Optimization Project (BOP) at Los Angeles International Airport (LAX) in California.

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Annual Showcase 2017 >>

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