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Weekly Poll

Earlier this week Munich Airport in Germany invited travelers to take part in the second round of its InnovationPilot crowdsourcing platform, which examined ways to improve the passenger experience whilst waiting at security checkpoints, gate hold areas and baggage reclaim (full story here). We ask...

Should more operators be adopting a crowdsourcing approach to improving the passenger experience at the airport?

Yes, often what the operator thinks the passenger wants and what the passenger actually wants are two different things
No, passengers think idealistically whereas operators have to base decisions on factors such as budgets and available space

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Passenger Terminal World March 2017 is now online!

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SUPPLIER SPOTLIGHT

Click here for listings and information on leading suppliers covering all aspects of the passenger terminal industry. Want to see your company included? Email Damien de Roche.

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Passenger Terminal World >>

Read latest issueNEW DIGITAL EDITION:
Passenger Terminal World March 2017 is now online.

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Railway Terminal World >>

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TV >>

SITA launches automated mobile check-in kiosk called KATE

SITA's new autonomous check-in kiosks move throughout the airport terminal to areas where there is a high volume of passengers looking to check-in for their flight. Referred to as KATE, the intelligent kiosks use existing SITA data systems such as FlightInfo API to identify congested areas and reduce passenger queue times.

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Annual Showcase 2017 >>

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Passenger Terminal World Showcase 2017 is now online.

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