Passenger Terminal Today.com
The daily portal for the latest airport passenger terminal news and views
   Sort by: relevance most recent



Weekly Poll

Earlier in the week, a report by the UK Civil Aviation Authority (CAA) named Southend Airport as one of the best airports in the UK for the quality of assistance provided for disabled passengers and those with reduced mobility. One of the key assessment areas was the time disabled passengers had to wait for assistance. (full story here). Passenger Terminal World asks...

Has the increased uptake of self-service technologies at airports had a negative impact on customer service levels for those who need it most?

Yes, some airports use self-service technologies as an excuse to have less members of staff
Yes, but airports have always needed to do more for disabled passengers
Yes, but if used properly the adoption of self-service technologies could lead to better customer service
No, more automation means staff have more time to spend with disabled passengers
No, airports should have a dedicated team to assist disabled passenger regardless of how much technology is used
No, the adoption of self-service technology has had no affect on the way disabled passengers are treated

Recent Polls


LATEST ISSUE >>

Passenger Terminal World June 2017 is now online!

Click here to read the latest issue!







SUPPLIER SPOTLIGHT

Click here for listings and information on leading suppliers covering all aspects of the passenger terminal industry. Want to see your company included? Email Damien de Roche.

View all suppliers >>

Passenger Terminal World >>

Read latest issueNEW DIGITAL EDITION:
Passenger Terminal World June 2017 is now online.

Read now.


More Information>>

Railway Terminal World >>

Read latest issueNEW DIGITAL EDITION: From the publishers of Passenger Terminal World, the only magazine dedicated to railway terminal and station design and technologies.


Read the free digital edition >>


TV >>

Terminal 1 improvements at Hong Kong Airport

Airport Authority Hong Kong has revealed the details of a new HK$7bn (US$900m) enhancement program for Terminal 1 (T1) at Hong Kong International Airport.

Watch Now >>

Annual Showcase 2017 >>

Read latest issueNEW DIGITAL EDITION:

Passenger Terminal World Showcase 2017 is now online.

Read now.


More Information >>